FAQ

Can I see the dress in different colors ?
As the pictures are limited, we feel sorry for that we are not able to provide you with more pictures of this dress in different colors. But please do not worry, our tailors are professional and experienced, they will not let  you down. :)


Can I return or cancel the dress if I change my mind/Can I order more than 
one dresses but just keep what i like the best and return the others?
Each dress is made to order from promdressesclub.com, including standard size dresses. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.


How long can I receive my item/Why does processing status last so long?
Total Delivery Time is based on the tailoring/processing time + shipping time, you will find them in the product pages.


How can I make sure I order the correct size and fit?
Compare your unique measurements with PromDressesClub.com's size chart and measuring guide. By selecting "Custom Size", your dress will be personally tailored according to your exact measurements.

Can I order this dress in a different style/fabric/length?
Yes, we could make it in a different style/fabric and length. But please make sure the change of your desired dress is not too much, if not, the dress will not look nice at all. You know, not all of us are professional designers, the more you keep the original design it is, the more beautiful dress you will get. As for these alterations, you just need to leave us a message when placing the order. There will be one place for you to leave a message when checking out, then our tailors will make the dress as you required.

What payment methods do you currently accept?
We only accept PayPal at the moment. 


How can I check my order status/How do I track down my order?
Track Your Order

Where can you ship to?
We ship worldwide but currently free shipping services are only provided for US continental addresses. There may be particular locations that we might require additional information to ship to. However, if your country is not on our shipping list, please contact us immediately.


What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C team will do detailed check to ensure the high quality and NEVER on purpose send out damaged or faulty goods.